Questions we're often asked.
Everything you need to know about our pay monthly websites and the No Worry Automated Sales System, from what is included to how changes work. Can’t find your answer? Just ask.
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- WhatsApp or text 07858 586868
- hello@noworry.uk
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Find your answer
Getting started
Why pay monthly, and what to expect when you work with us.
It is cost effective and it ensures everything is done for you. The website is built, your monthly changes are done for you, you have email, the website built for search engines and ChatGPT giving you complete peace of mind, and the time to focus on growing your business not wrestling with your website.
As well as no up front costs for your website. We build it, provide you with email, build it with SEO for search engines and ChatGPT and AI in mind, make your monthly changes for you, to keep the website fresh and so search engines see it being changed regularly. You will also have one point of contact, the person who builds your website, you can ring or email any time. With No Worry Websites we are here to save you time, allowing you to get online with a professional website without the high costs.
That is fine, we can have a video call or face to face meeting with you to go through what the website needs, we can help.
No we will do everything for you, you are of course welcome to make changes yourself and we will show you how as well if you wish.
Let’s chat, click on the link to send us a message and we can contact you or set up a no obligation meeting.
Our websites start from £34.99 a month plus VAT, with no upfront cost and no setup fee. That covers designing and building your website, green hosting, business email, security updates and the changes you ask for each month. Larger websites with more pages cost a little more, and you will always know the monthly price before we start. See our website packages.
Not when you count everything. A one-off website often costs thousands upfront, and then you still pay separately for hosting, email, updates and someone to make changes. With us it is all in one monthly price, your money stays in your business, and your website is looked after and kept fresh for as long as you have it.
- A website designed and built for your business
- Green hosting and a free SSL certificate
- Business email on your own web address
- Looking after your domain name
- WordPress, theme and plugin updates and security patches
- Your changes each month, with the time set by your package
- One point of contact, the person who built your website
Our website packages have a 12 month contract, which is how we can build your website with no upfront cost. After 18 months the website is yours. You can stay with us at the same price, or take a copy and host it yourself. The No Worry Automated Sales System is different: it runs month to month with no long contract.
The biggest factor is content. Once we have your logo, photos and what you want to say, things move quickly. Tell us your launch date when we first talk and we will give you a realistic timescale and work towards it.
Yes, that is exactly who we built it for. Most of our customers are small and start-up businesses: trades, cleaners, therapists, consultants and local services. You get a professional website without a big upfront bill, and someone to look after it, so you can get on with running your business.
Yes. There is a selection of live customer websites on our home page, from local trades to NNBN and NN Business News. Click through and have a look round them as your customers would.
This happens a lot, and yes, we can usually help. If your website is built on WordPress we can often move it across and look after it. If it is old, slow or hard to work with, a rebuild is often the better option. We will take a look and tell you honestly. Find out more about our website takeover service.
Your website
Pages, shops, video and adding AI to your website.
Search engines prefer websites with more content, including the home page. We will talk it through with you and make a recommendation, but the choice is yours. To rank well you need good text and content. Search engines put quality, relevance and a good experience for visitors ahead of sheer length, but longer, in-depth pages (often 1,000+ words for articles, less for product pages) tend to rank better because they cover a topic thoroughly and answer what people are looking for. Quality always beats quantity.
Yes you can, we can add a free plugin. If you want us to upload more than 10 products then we charge extra for this but we will also show you how to add products and change details, it is easy. If you already have Shopify we can add that to the website for no extra cost. (Shopify do charge a monthly subscription which you would need to have).
Yes you can, but bear in mind video will take your website longer to load and search engines prefer websites that are quick to load, but some video is great for the users.
Yes. AI website chat is included in our No Worry Automated Sales System at no extra cost. It answers visitors’ questions, captures their details and books appointments into your diary, and every enquiry is followed up by text and email within minutes. You can also add an AI receptionist to answer your phone.
No. Lots of our customers send a few bullet points or have a quick chat with us, and we turn that into proper website text written with search engines and AI search in mind. You check and approve everything before it goes live.
Not at all. We can use good quality stock photos, which are licensed to us, and help you with a simple logo. Real photos of you, your team and your work usually work best, so we will suggest a few easy ones you can take on your phone.
Yes. Most visitors will be on a phone, so every website is designed to work on mobile, tablet and desktop, and we check it on each before it goes live.
Yes. Every website comes with a contact form. If you want customers to book into your diary, get reminders and have every enquiry followed up automatically by text and email, that is what our No Worry Automated Sales System does.
Ownership and images
Who owns the website and the images on it.
After 18 months with us the website is yours, if you want to you can then copy it and host it yourself if you wish. You will need to get licences for the photos we have used but we can tell you where all these are from. Any photos or text you supply is yours and the domain name is yours. You can stay with us, the costs are the same. Every 24 months we offer a free refresh of your website to give it a new look if you wish.
The photos if used by us, are licensed to us, we can send you a list of where to get the photos if you want to move the website away from us after 18 months. Any photos you provide to us we must see a licence to prove you can use them and copyright free, unless you have taken them.
Changes and support
How your monthly changes work and how quickly they are done.
Each package includes a set amount of time for your changes each month, from 30 to 90 minutes depending on your package. We average this over 3 months, so a busier month is fine if the others are quieter. We also keep your website updated and look after security patches, and that does not come out of your time. Nor does fixing an emergency if your website breaks. If a lot of work is needed, we will discuss it with you first.
We work Monday to Friday and will do the changes as soon as we can, it is normally within a day or two.
Yes you can, we will give you a log in and give you a tour of how to make changes if you want, but we are happy to do them for you.
A page normally takes 1 – 3 hours depending on what is needed to redesign and build.
Your time is averaged out over the last few months, if you have had a lot of time recently you can either wait a few months and build up your time, pay for the time at £29.99 per hour plus vat or move to a higher package for at least 6 months. If you have not had much time recently it will be done and then for the next few months you wouldn’t have any more time to use.
Just email hello@noworry.uk, call 01933 812152, or call or text 07858 586868 and tell us what you need changing. Small changes like prices, opening hours or new photos are normally done within a day or two, Monday to Friday.
Email and domains
Your email accounts and your web address.
You will be able to access your email online through a web page. If you wish we can help setting this up to go to your phone and anywhere else you would like. It works with Outlook and other email clients.
No problem, extra email addresses are £5 plus vat per month, to cover the extra bandwidth and data being stored. you get some free.
We give you quite a big inbox, but it is not unlimited, we recommend you delete old emails that you are no longer using.
Your email will move to us. You can still have it going into an email programme like Outlook, and to your phone and we give you free access online (web mail) to your email. We will help you. When we transfer the domain in we recommend you save any important emails, most people do not lose any emails but we cannot guarantee this as we do not know how your current email is set up. There will be downtime of between half a day and two days maximum, it is usually only a very short time.
We strongly recommend this and we will help with the move. The transfer in is free for .co.uk and .uk domains. The reason for this is our low cost model is built on being as efficient as possible and we need to avoid any costly technical support in trying to make your website work with another provider, which we cannot do. Also we could be stuck in the middle if your website is not working due to your domain / web address being with someone else, we want it to be easy, hassle free with one point of contact and No Worries for you, so having it with us makes it easy. The domain always belongs to you, this is written into the contract. If you forward your domain, you would need to do this yourself but it will have a bad effect on search engines wanting to rank your website. (Moving the domain to us, this will bring over your email to us as well, see FAQ above).
Yes. Business email on your own web address is included, so you can use something like jane@yourbusiness.co.uk. You get some email addresses free, and extra ones are £5 plus VAT a month. We can help you set it up on your phone and computer.
Yes. We will help you choose a good name, check it is available, register it and look after the renewals. The domain always belongs to you.
Hosting, security and search
Green hosting, keeping your website safe and being found online.
Yes we use green hosting so your website will be better for the environment. Our green hosting is certified by Green Web Foundation and Websitecarbon.com. You can have a badge on your website.
All websites are built using https and we will provide you with a free ssl certificate whilst with us. We will also do a basic back up and put protection to try and stop hackers. We can offer additional protection for an additional cost, just ask us.
We will build the website with this in mind, including key words you want to rank for and we recommend an FAQ list. However whilst we will put in the building blocks we cannot guarantee your website will rank highly, this depends on the competition for those keywords and many other factors, normally on-going SEO is needed and we can quote for this if you would like help with this.
Speed is built in from the start. Our hosting uses caching and a content delivery network, and images are compressed so pages load quickly. A fast website is better for your visitors and for search engines, and we will tell you if something, like a large video, would slow it down.
We check our customers’ websites every weekday morning, so most problems are spotted and fixed before you notice. If you do spot something, get in touch straight away and we will make it a priority. If your website is broken in an emergency, you can call us 7 days a week.
Automated Sales System
Catching every enquiry, following it up and turning more of them into customers.
It is a done-for-you system that catches every enquiry, follows it up automatically and helps you turn more of them into paying customers. Every enquiry is answered in minutes, missed calls get a text back and quotes are chased up. It is £99 a month plus VAT, with no setup fee and no 12 month contract. Find out more about the Sales System.
Most small businesses do not lose customers on price. They lose them because a call was missed or an enquiry was not answered quickly enough, so the customer went to someone else. The business that replies first often wins the job. The Sales System replies straight away and keeps every lead in one place, so nothing slips through.
- A CRM to see every lead, customer and conversation in one place
- Automatic text and email follow-ups for every new enquiry
- Missed call text-back
- Online booking into your diary, with reminders
- Review requests after every sale
- AI chat on your website
- AI writing tools, free up to 10,000 words a month
- 250 texts a month, sent or received (extra texts 10p each plus VAT)
- 1 hour of support every month
No. The software is included in the £99 a month plus VAT, along with 250 texts a month, AI website chat, AI writing up to 10,000 words a month and an hour of support. The only extras are optional: the AI voice agent, a done-for-you monthly newsletter, AI writing beyond 10,000 words, and texts beyond 250 a month at 10p each plus VAT.
No. There is no setup fee and nothing to pay upfront. You pay £99 a month plus VAT from the start, and any add-ons are clearly priced.
250 texts a month are included in the £99, which is enough for most small businesses. That covers everyday use like replies to new enquiries, missed call texts, reminders and review requests. Texts your customers send back to you also count towards the 250. If you need more, extra texts are 10p per text plus VAT. A text over 160 characters counts as two, so we keep your automatic messages short.
Extra AI writing is 10p per 1,000 words plus VAT. We show this clearly so there are no surprises on your bill.
Usually 2 to 4 weeks. We set everything up around how your business works, connecting your website forms, phone number and diary and writing your messages, and keep you updated along the way.
Any small business that gets enquiries by phone, website or social media and wants to reply faster: trades, cleaners, beauty and wellness, clinics and therapists, consultants, coaches and local services. If you book appointments, send quotes or rely on reviews and repeat customers, it will save you time and win you more work.
Yes. The Sales System works with any website, and you do not need a website from us. We connect your website forms, phone number and diary so everything comes into one place.
No, it is a separate service at £99 a month plus VAT, whether or not your website is with us. The two work really well together though, as your website’s forms and chat feed straight into it.
Yes. New enquiries get a text, a WhatsApp message and an email straight away, booking reminders go by email and WhatsApp, and you can reply to customers by SMS, WhatsApp or email from one inbox.
Yes. Leads from your Facebook, Google, Bing and LinkedIn ads go straight into your CRM, get an instant reply and are labelled by source, so you can see which ads bring in customers.
Yes. You get your own CRM and phone app, so every enquiry, call, chat and booking is in one place and you can reply from anywhere.
Yes. The caller gets an instant text from your business number saying you will call them back, with a link to book, so they do not ring the next company.
Yes. Missed calls already get a text back, and you can add our AI voice agent, which answers your calls, takes the caller’s details and what they need, and passes them straight to you.
- 1 hour of calls a month: £34.99 plus VAT
- 3 hours of calls a month: £59.99 plus VAT
- Each extra 30 minutes: £12.99 plus VAT
Yes. You can have an AI receptionist on its own from £49.99 a month plus VAT for 60 minutes of calls. It answers your calls, books appointments, takes messages and tells you who rang. Adding it to the Sales System costs less, from +£34.99 a month plus VAT, and gives you the CRM and follow-ups too. See the AI receptionist.
Yes. Once you have sent a quote, polite follow-ups go out by email and WhatsApp until you get an answer.
Yes. Customers get reminders by email and WhatsApp before their appointment, and anyone who misses it is automatically invited to rebook.
Yes. Happy customers are asked for a Google review and a referral after every sale, automatically.
Yes. Past customers and old leads are invited back with three friendly emails over two weeks, including an offer, and current customers hear about services they have not tried yet.
Yes. We can write one newsletter a month for you for £19.99 a month plus VAT, and send it to you to approve before it goes out. If you would rather write your own, the AI writing tools included in the £99 make it quick.
No. We write the messages so they sound like you, and you can ask for any wording to be changed. Your customers just get a quick, friendly reply from your business.
Yes. You can send estimates and invoices, including recurring invoices, and take card payments online by connecting Stripe (PayPal and Square are also supported). When a customer approves an estimate, it can turn into an invoice automatically.
Yes. It connects with Google Calendar, Outlook (Office 365 and Outlook.com) and iCloud. Your existing appointments block out the time so customers cannot double-book you, and new bookings can be added to your own calendar automatically.
Yes. Each member of your team can have their own login, with no limit on the number of users. You can also choose what each person can see, for example someone who only looks after bookings.
Yes. The simplest way is to forward your current number to the new business number we set up, so nothing changes for your customers. Or we can move (port) your number across completely. UK numbers are moved by HighLevel’s support team, so this takes a little longer.
Yes. Send us your list as a spreadsheet and we will import it for you. If the same person appears twice, the system merges them by phone number or email. Just make sure the people on your list have agreed to hear from you.
Yes. Your contacts are your data. If you decide to leave, we can export them for you as a spreadsheet (CSV file), which you can open in Excel or import into most other systems.
The Sales System runs on HighLevel, and your data is stored securely on Google Cloud and Amazon Web Services servers in the United States. HighLevel acts as a data processor and its Data Processing Agreement uses Standard Contractual Clauses so data can be transferred lawfully under UK and EU GDPR. You stay in control of your customers’ data, and we can help you add consent checkboxes to your forms.
Yes. We set it up around your business, connect everything and write the messages for you. Day to day you mostly read the notifications on your phone and reply to customers. Your hour of support each month covers changes and help, and you can always pick up the phone.
It runs month to month with no 12 month contract, so you are not locked in. Just give us 30 days’ notice if you want to stop, and we can export your contacts for you before you go.
Ask us anything
If you can’t find the answer you need, send us a message, book a free 15 minute call or give us a ring. We are happy to help.
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Prefer to talk?
- Call 01933 812152
- WhatsApp or text 07858 586868
- Email hello@noworry.uk
- Monday to Friday